By appointment only

Private service facility

Some repairs do not belong in a driveway. For advanced or longer-term work, we have a private service facility, available by appointment only.

Technician holding a tool in an outdoor work area

What it is

The private service facility is where we handle repairs that need more time, more equipment, or a vehicle that has to stay in place. It is not a retail garage, it does not take walk-ins, and its address is not published.

When it makes sense

  • Repairs that need a lift, a stable surface, or specialized equipment
  • Jobs that take longer than a mobile visit allows
  • Vehicles that cannot be worked on safely at their current location
  • Wheel-bearing, suspension, and other work that depends on the vehicle and the job

How an appointment works

  1. Call us or request service and tell us about the vehicle.
  2. We assess whether the job suits a mobile visit or the facility.
  3. If the facility is the right fit, we arrange an appointment and share the address with you.

A service request does not confirm an appointment. Appointments are confirmed with you directly.

Questions

Where is the facility?

The address is private and is not published. We share it only when an appointment is arranged.

Can I drop in?

No. The facility is by appointment only.

Will I definitely need the facility?

Not necessarily. Many jobs are handled at your location. We will tell you after learning about the vehicle and the repair.

Vehicle trouble? Call first.

Tell us what is happening and where the vehicle is. We will talk through whether a mobile visit or the appointment-only facility makes sense.

Calls accepted 8 a.m.–7 p.m. daily (Eastern time). English & Spanish assistance available.